# HighLevel Custom Onboarding vs Userpilot & Appcues: Comparison (2026)

> Custom Onboarding is HighLevel's built-in Launchpad builder for agencies, and it isn't released yet. Userpilot and Appcues are for onboarding inside software you build yourself, not HighLevel accounts.

Verified: October 27, 2026 · HighLevel Custom Onboarding is part of the HighLevel Founder Plan ($497/month). Status: Coming soon.

|  | HighLevel Custom Onboarding | Userpilot | Appcues |
| --- | --- | --- | --- |
| What it builds | Custom Launchpads inside each new sub-account | In-app checklists, tours and surveys | In-app flows, checklists and tours |
| Setup | Native to HighLevel (coming soon) | Installed in your own software by code snippet | Installed in your own software by code snippet |
| Built for HighLevel agencies | Yes | No | No |
| Status | Coming soon | Available | Available |
| Cost | Included in the $497/month Founder Plan | Paid plans | Paid plans |

## Main benefits of HighLevel Custom Onboarding
- Walk new clients through exactly the setup your service needs.
- Cut onboarding calls by guiding clients in the app.
- Brand the first login so it feels like your software.
- Pair with snapshots so setup steps match installed assets.

## When to choose an alternative
- **Userpilot or Appcues:** You build your own software and need onboarding inside it, not inside HighLevel.

## Questions
### Can I customize the HighLevel Launchpad?
Founder's Custom Onboarding will let agencies build custom Launchpads. HighLevel marks it coming soon.

### Do I need Userpilot or Appcues with HighLevel?
Not for HighLevel sub-accounts once Custom Onboarding launches. Those tools are for onboarding inside software you build yourself.

### How do I onboard HighLevel clients until Custom Onboarding launches?
Use a snapshot plus a short checklist, video or form, and an agent or workflow that nudges clients who stall.

Feature guide: https://ghlfounders.com/founder-features/custom-onboarding

## Sources
- [HighLevel Founder Plan page](https://founder.gohighlevel.com)
- [Userpilot](https://userpilot.com)
- [Appcues](https://www.appcues.com)