# HighLevel Custom Onboarding: What It Is, Why It Matters and How to Use It (Founder Plan)

> Custom Onboarding will let agencies build their own Launchpads, the guided setup screens new clients see when they first log in to a sub-account.

Status: Coming soon · Part of: HighLevel Founder Plan ($497/month) · Where: Coming soon · Verified: October 27, 2026

HighLevel's description: "Build custom Launchpads to onboard new clients into their sub-accounts."

## Why it matters
The first login decides whether a client becomes active or churns. A custom Launchpad walks clients through exactly the setup your service needs, in your brand.

## How to take advantage of Custom Onboarding
1. Write down the five steps every new client must finish (connect calendar, phone, email, payments, first form) so you're ready when it launches.
2. Pair it with a snapshot so the Launchpad steps match the assets already installed.
3. Track which onboarding steps clients skip and simplify those first.

## Top questions
### What is Custom Onboarding in HighLevel?
A coming-soon Founder Plan feature for building custom Launchpads to onboard new clients into their sub-accounts.

### When will Custom Onboarding be available?
HighLevel marks it "Coming Soon" on the Founder page and hasn't published a date.

### How should agencies prepare for Custom Onboarding?
Define your onboarding checklist and build a matching snapshot now, so the Launchpad is quick to set up when it arrives.

## Using AI agents with Custom Onboarding
An agent can watch onboarding progress and nudge clients who stall, by text or email, until setup is complete.

## Sources
- [HighLevel Founder Plan page](https://founder.gohighlevel.com)