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Feature comparison · Founder Plan
HighLevel Custom Onboarding vs Userpilot & Appcues: How It Compares
Short answer: Custom Onboarding is HighLevel's built-in Launchpad builder for agencies, and it isn't released yet. Userpilot and Appcues are for onboarding inside software you build yourself, not HighLevel accounts.
- HighLevel feature
- Custom Onboarding Coming soon
- Plan
- Founder Plan, $497/month (details)
- Can replace
- Onboarding videos, checklists and manual setup calls
- Compared with
- Userpilot, Appcues
Comparison chart
Scroll sideways on mobile. Competitor details reflect each vendor's own site as of October 2026; prices change, so check before you buy.
| HighLevel Custom Onboarding | Userpilot | Appcues | |
|---|---|---|---|
| What it builds | Custom Launchpads inside each new sub-account | In-app checklists, tours and surveys | In-app flows, checklists and tours |
| Setup | Native to HighLevel (coming soon) | Installed in your own software by code snippet | Installed in your own software by code snippet |
| Built for HighLevel agencies | Yes | No | No |
| Status | Coming soon | Available | Available |
| Cost | Included in the $497/month Founder Plan | Paid plans | Paid plans |
Main benefits of HighLevel Custom Onboarding
- Walk new clients through exactly the setup your service needs.
- Cut onboarding calls by guiding clients in the app.
- Brand the first login so it feels like your software.
- Pair with snapshots so setup steps match installed assets.
When to choose an alternative
| Choose | If |
|---|---|
| Userpilot or Appcues | You build your own software and need onboarding inside it, not inside HighLevel. |
Questions about Custom Onboarding vs Userpilot & Appcues
Can I customize the HighLevel Launchpad?
Founder's Custom Onboarding will let agencies build custom Launchpads. HighLevel marks it coming soon.
Do I need Userpilot or Appcues with HighLevel?
Not for HighLevel sub-accounts once Custom Onboarding launches. Those tools are for onboarding inside software you build yourself.
How do I onboard HighLevel clients until Custom Onboarding launches?
Use a snapshot plus a short checklist, video or form, and an agent or workflow that nudges clients who stall.
Learn more
HighLevel Custom Onboarding: what it is, why it matters and how to use it
Sources
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